• Client Services Associate

    Location US-PA-Hazleton
    Posted Date 1 week ago(11/9/2018 8:43 AM)
    Position ID
    2018-25287
    Category
    Administrative/Clerical
    Zip
    18201
  • Overview

    Client Services Associate - Home Care

     

    BAYADA Home Health is currently seeking an entry level Client Services Associate to join our Hazleton Pediatrics office, located in Hazleton, PA. The successful candidate must be highly motivated with a strong work ethic and posses the desire for growth and professional development. Bilingual/Spanish preferred but not required.

     

    Through hands-on experience, Client Services Associates at BAYADA learn all aspects of managing and growing a caseload and recruiting staff in order to become a Client Services Manager. Focused on assisting the manager in delivering and coordinating client services, you’ll help lead field staff in providing quality home care while increasing your office’s caseload through long-term relationship building with clients, referral sources, payors and community organizations. Sharing responsibility for your team, you’ll develop communicative relationships with them while managing scheduling and maintain effective fiscal management by monitoring metrics (gross margin, overtime, unfilled hours, etc.).

     

    Responsibilities

    Through hands-on experience, Bilingual Client Services Associate at BAYADA learn all aspects of managing and growing a caseload and recruiting staff in order to become a Client Services Manager.

     

    • Focused on  delivering and coordinating client services, you’ll help lead field staff in providing quality home care while increasing your office’s caseload through long-term relationship building with clients, referral sources, payors and community organizations.
    • Receiving and processing requests for home care services
    • Scheduling caregivers
    • Coaching and supervising field staff
    • Addressing customer service issues
    • Billing for services
    • Reviewing time sheets and processing weekly payroll
    • Sharing responsibility for your team, you’ll develop communicative relationships with them while managing scheduling and maintain effective fiscal management by monitoring metrics (gross margin, overtime, unfilled hours, etc.).
    • Assist with new hire onboarding, maintaining personnel files, and coordinating in-services.

    Qualifications

    * Fluent Spanish/English  (preferred, not required)

    * four year college degree (prior health care, home care and recruiting experience a plus)

    * a demonstrated record of strong interpersonal skills and goal achievement

    * ambition to grow and advance beyond current position

    * strong PC and communication skills (including solid phone marketing & data entry ability)

     

    #CBPOST

     

     

     

    Posted Date

    11/9/2018