• Client Service / Staffing Manager / Customer Service, Home Care

    Location US-PA-North Versailles
    Posted Date 1 week ago(1 week ago)
    Position ID
    2018-24705
    Category
    Administrative/Clerical
    Zip
    15137
  • Overview

    BAYADA  Home Health Care is seeking a dynamic individual to fill the role of a full time Client Service Manager for our Habilitation Office located in North Versailles, PA.  If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

     

    Find out why BAYADA Home Health Care has received the"Glass Doors Best Places to work for 2018!"; “National Provider’s Best of Home Care Award for 2017” and "Forbes Top 50 companies Hiring for Flexible Jobs"!

     

    Check out the video below " A Day in the Life of our CSMs"

     

    Responsibilities

    As a Client Services Manager you will:

    • Manage and maintain client and employee compliance
    • Work closely with support coordinators
    • Partner with the clinical team and maintain case loads while developing and maintain individual case loads
    • Maintain effective fiscal management of caseloads
    • Partner with the clinical team to provide supervision and support to the field employees
    • Manage and process employee payroll and billing weekly
    • Participate in the recruitment and retention of field staff
    • Maintain relations and function as facilitator among clients, families, clinical team, field and office staff and community organizations
    • Manage and problem solve incoming client and service inquiries
    • Strategically develop a scheduling plan for clients with applicable staff members
    • Assist with On-Call as needed
    • Travel at least 5% as needed to meet with clients in supporting territories

    Qualifications

    • Bachelors Degree required
    • At least 1 year supervising/managing a team is required
    • At least 1 year staffing experience required
    • At least 2 years experience in customer service is required
    • Must be willing to commute at least 5% as needed
    • Prior healthcare, home care and/or recruiting experience is a plus
    • Experience with maintaining quarterly/annual fiscal goals a plus
    • Ability to work independently is required
    • Strong communication and customer service skills required
    • Proficient in Microsoft computer products including Word, Excel and Outlook
    • Excellent organizational skills required
    • Competent in basic PC skills required to perform job functions

    If you love what you do and more, apply today for immediate consideration!

    Posted Date

    9/12/2018

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