• Manager, Behavioral Operations - Educational Services

    Location US-HI-Honolulu
    Posted Date 3 weeks ago(10/1/2018 3:48 PM)
    Position ID
  • Overview

    Are you looking for an exciting opportunity as a Behavioral Health leader in a school based environment with a growing organization? Do you want to make a difference in people’s lives while you grow your career and learn the business? We’re BAYADA Home Care and we believe that our clients and their families deserve care delivered with compassion, excellence, and reliability. We want you to apply your energy, expertise and skills in this dynamic, rewarding environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.


    The Manager of Behavioral Operations (MBO) for school-based services oversees staff working in school-based settings. This leader implements and provides initial and ongoing behavioral/instructional leadership development, training, and guidance to promote evidence-based standards for behavioral service managers, behavior specialists, and paraprofessionals. The MBO also serves as a resource to service office directors, areas directors, division directors and the behavioral health practice leadership, and assumes a role in assuring quality, effective, and efficient services. The MBO will be accountable for supporting behavioral/instructional leaders in our offices providing school-based educational supports for effective execution of: 1) high quality services, 2) regulatory and contract compliance and 3) professional development for the behavioral/instructional team.


    Manager of Behavioral Operations responsibilities:

    • Demonstrate and communicate the core values of BAYADA Home Care and The BAYADA Way.
    • Act as a role model in mentoring and coaching behavioral/instructional managers.
    • Provide guidance and training to behavioral services associates, behavioral services managers and behavior specialists for career advancement in the Behavioral Health Practice.
    • Provide oversight to behavioral services managers/associates by observing and confirming competency with assessments and supervisory visits through visits to service delivery locations and documentation.
    • Assist Habilitation directors and division directors by providing back up education, behavioral/instructional performance improvement based on QA trends and acquisition support.
    • Develop and maintain a working knowledge of relevant regulations, contract standards and agency policies and assists in interpretation of these.
    • Identify and communicate areas of clinical concern and/or barriers to compliance with regulations, law, standards, and/or policy to division director, Behavioral Health Practice leadership, and/or other support offices, as appropriate.
    • Support behavioral services managers in defining plans of correction in response to quarterly survey results as well as licensure, certification, and other regulatory entities’ complaint investigations and survey results.
    • Provide consultation through timely response to telephone/email/and/or faxed queries. Responses are based on BAYADA’s policies and procedures, contract standards, and other appropriate regulations.
    • Work closely with the Behavioral Health support office on issues and concerns that impact behavioral/instructional policies, procedures, and service office processes.
    • Serve as a role model that exemplifies ethical behaviors, informed judgment, and respect for staff, clients, and other stakeholders.
    • Identify learning needs, actively pursues opportunities to expand knowledge and skills of the behavioral/instructional profession by participating in formal education programs, conferences, workshops and professional organizations.
    • In collaboration with the Behavioral Health Practice team, participate in strategic planning to identify and/or respond to opportunities for expansion of habilitation services and improvements in practice.
    • In collaboration with the Behavioral Health Practice team, establish and monitor indicators as evidence of appropriate and effective care delivery and utilization of resources.
    • Participate in establishing and updating relevant policies and procedures to guide care delivery and to comply with regulations and accreditation standards.
    • Keep current with research, best practices, and trends about optimal care of students with autism, I/DD, and other related conditions.
    • Coordinate meetings, planning and teaching of orientation, in-services, and continuing education for behavioral services managers, behavior specialists, and field staff.


    Manager of Behavioral Operations qualifications:

    • Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability
    • Master’s degree and current license in good standing in a human service field such as psychology, social work, education, speech and language pathology, counseling, or related therapeutic field. Credentials as a Board Certified Behavior Analyst (BCBA) preferred.
    • Three (3) to five (5) years of work experience in a behavioral/instructional leadership experience working with children, adolescents, and adults with autism, intellectual/developmental disabilities (I/DD), and other related conditions. Experience shall include: assessment, individual treatment planning, training regarding behaviors and include experience with Functional Behavioral Assessments and Positive Behavioral Supports planning.
    • Completed Continuing Education Requirements (CEUs) as required by regulation.
    • Demonstrates performance success as a Behavioral Services Manager or other behavioral/instructional leadership role.
    • Demonstrates expertise in behavioral/instructional management, high quality service delivery, and multidisciplinary team management.
    • Demonstrates leadership qualities consistent with creativity, collaboration and problem solving skills.
    • Demonstrates record of strong interpersonal, communication, and leadership skills.
    • Demonstrates record of goal achievement and successfully taking on more responsibility with positive results and ambition to grow past current position.
    • Strong knowledge of applicable regulations, reimbursement requirements, and standards of care.
    • Understands and connects with the BAYADA culture.

    Founded in 1975 by J. Mark Baiada, BAYADA Home Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. Headquartered in suburban Philadelphia, BAYADA employs more than 23,000 field and office professionals who serve their communities in over 20 states from more than 300 offices. BAYADA Home Care is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, or veteran status.

    Posted Date