• Client Services Associate/ Manager - Home Health

    Location US-MD-Gaithersburg
    Posted Date 2 days ago(4/17/2018 10:24 AM)
    Position ID
    Client Services
  • Overview

    • BAYADA Home Health is currently seeking a full time Client Services Associate/ Client Service Manager to join our Gaithersburg, MD Home Health Senior Living Office.
    • Client Services Associates at BAYADA lead field staff in providing excellent customer service, quality and profitable homecare services.
    • Focus on developing and strengthening referral source relationships, delivery and coordination of services and on-going case management.
    • The successful candidate must be highly motivated with a strong work ethic and possess the desire for growth and professional development.  


    The Client Services Associate will:


    • Provide superior customer service and support quality home care
    • Focus on managing coordination of client services and scheduling issues
    • Help manage office caseloads and assume responsibility for your own caseload
    • Build lasting relationships with clients, referral sources, payors and community organizations
    • Develop strong, communicative relationships with the team
    • Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals, etc.)
    • Client Services Associates partner with Clinical Managers to provide supervision and support to field employees.


    Qualifications for a Client Services Associate

    • Bachelor degree/ (can also be a new graduate)
    • Prior knowledge of/experience with Medicare Home Health a plus
    • Prior medical office or home care experience preferred
    • Prior supervisory experience a plus
    • Demonstrated record of successfully taking on increased responsibility (goal achievement)
    • Ambition to grow and advance beyond current position
    • Strong computer skills (electronic medical record) skills required
    • Excellent communication  and interpersonal skills


    BAYADA Offers:


    • Comprehensive salary
    • Medical / Dental / Prescription / Vision
    • Paid time off
    • Tuition reimbursement
    • 401k with company match


    With more than 330 offices nationwide, the people of BAYADA grow together. From comprehensive in-house orientation and training to ongoing mentoring and precepting, you’ll feel the difference higher standards make.  To learn more about this opportunity and to apply online, click "apply for this position online" below, or visit us at jobs.BAYADA.com.


    BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, gender, national origin, disability or veteran status. 


    Client Services Manager / Customer Service Manager



    Posted Date


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