• Client Services Manager, Home Health

    Location US-MA-Plymouth
    Posted Date 6 days ago(4/13/2018 2:22 PM)
    Position ID
    Client Services
  • Overview

    BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Plymouth, Massachusetts office. If you are looking for an exciting career opportunity in a growing industry, this could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.



    As the Client Services Manager at BAYADA Home Health Care, you will collaborate with Nurses, Physical Therapists, Occupational Therapists, Speech Language Pathologists, Medical Social Workers and Home Health Aides to ensure that our clients receive quality home health care and superior customer service. The Client Service Coordinator will support the office’s growth through long-term relationship building and follow-up with clients, physicians, referral sources, and community organizations.  In addition, you will partner with the Registered Nurse Clinical Manager to provide administrative supervision and on-going support of field clinicians through strong, communicative relationships. 


    Responsibilities include: 

    • Taking referrals for home health services for new clients
    • Assigning nurses, therapists and aides to cases
    • Coordination and management of clinicans' schedules
    • Data entry of medical information
    • Tracking and follow up of MD orders
    • Recording and processing daily tasks in an Electronic Medical Records system
    • Supporting and assisting Clinical Managers with day to day operations
    • Answering telephone calls
    • Processing payroll
    • Assisting with other tasks and projects as needed


    The ideal candidate will possess an energetic team spirit, motivational attitude, and strong customer service, interpersonal and organizational skills.  The ability to multi-task and maintain high productivity in a busy, fast-paced environment is essential.


    Requirements include: 

    • Bachelor's Degree
    • Strong computer and data entry skills
    • Prior health care experience preferred
    • Knowledge of medical terminology is desirable
    • Prior home care experience/knowledge of Medicare a plus
    • Professional, positive and team-oriented demeanor
    • Excellent communication and interpersonal skills

    Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. Headquartered in suburban Philadelphia, BAYADA employs more than 23,000 field and office professionals who serve their communities in over 20 states from more than 300 offices. BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, or veteran status.




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