Client Services Manager - Home Care Services

6 days ago
Position ID


Client Services Manager (Scheduling Coordinator), Wilmington, NC


BAYADA Home Health is currently seeking a Client Services Manager (Scheduling Coordinator) to join our Wilmington, NC Pediatric office.  Client Services Managers at BAYADA lead field staff in providing excellent customer service and quality home care with focus on delivery and coordination of client services, growth and development of caseload (through relationship building and recruiting efforts) and on-going case management.


The successful candidate must be highly motivated with a strong work ethic and posses the desire for growth and professional development.  You must have the ability to multi-task and handle a large pediatric case load. This an integral part of the BAYADA office team and has the ability to work with staff of all levels along with clients and their families. The hours for this position are Monday through Friday, 8:30am-5:00pm, however some extra hours could be required to perform the duties of the job.


For a better understanding of the position, please watch these brief videos.  


  • A Day in the Life of a BAYADA Client Services Manager



We are looking for a passionate person who wants to make the difference in lives of medically fragile children.  Organization, follow through, drive and determination are all traits that will help you succeed in this role.  Find your purpose with BAYADA and LOVE WHAT YOU DO!


  • Answer client inquires, take referrals, and schedule home care services
  • Develop strong and lasting relationships with referral sources and community resources
  • Oversee a caseload of medically fragile pediatric clients to including staffing, scheduling and operations and administration
  • Work independently while managing clients and family dynamics
  • Maintain effective fiscal management of your caseload by monitoring metrics (gross margin, OT, unfilled hours, etc.)
  • Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees.


  • Minimum of a Bachelor’s Degree
  • Strong Customer Service experience necessary
  • Experience with Home Care, Case Management, Recruiting and/or staffing a plus
  • At least 2 years of professional work experience.
  • Demonstrated record of strong interpersonal skills and of successfully taking on increased responsibility
  • Superior attention to detail and high diligence with documentation while following healthcare policies and procedures
  • Ambition to grow and advance beyond current position
  • Proven communication and PC skills


Rewarding work, a fulfilling career and compassionate colleagues are just a few of the many reasons why the most talented and admired healthcare professionals make BAYADA their employer of choice.  With more than 300 offices worldwide including India and Germany, South Korea and Ireland, BAYADA Home Health Care believes that our clients and their families deserve home health care delivered with compassion, excellence and reliability.  Become part of a caring, professional team that provides the highest quality care while developing your career with an industry leader. 


We offer comprehensive salary and benefits package including:

  • Medical/Dental/Prescription/Vision
  • Paid time off / Sick time
  • Tuition reimbursement
  • 401k with company match
  • Short/long term disability 
  • Free Life Insurance


Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. Headquartered in suburban Philadelphia, BAYADA employs more than 23,000 field and office professionals who serve their communities in over 20 states from more than 300 offices. BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, or veteran status.



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