Qualified Professional (QP) for Developmental Disabilities - I /DD

Location US-NC-Charlotte
Posted Date 15 hours ago(2/21/2018 11:12 AM)
Position ID
Client Services


BAYADA Habilitation has an immediate opening for a Client Services Manager / Qualified Professional in our Habilitation Charlotte office located in Charlotte (University area), NC.   If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager / QP position could be the position for you.  BAYADA believes that our clients and their families deserve habilitation services delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.



**Person will be part of Charlotte team, but MUST BE willing to travel to Salisbury office AT LEAST 1-2xs per week as caseload is based in ROWAN COUNTY.**




The Qualified Professional will:

  • Provide superior customer service and quality habilitation services
  • Focus on managing coordination of client services and emergent scheduling issues
  • Manage a caseload of individuals receiving Innovation Services
  • Track and update client goal progress
  • Attend client plan meetings
  • Build lasting relationships with clients, referral sources, payors and community organizations
  • Recruit habilitation technicians / direct service professionals to provide services for clients
  • Develop strong, communicative relationships with the team
  • Maintain effective fiscal management of your caseload by monitoring metrics (gross margin, OT, unfilled hours, etc.)
  • Client Services Managers will partner with the office treatment team to provide supervision and support to habilitation technicians / direct service professionals.


Qualifications for an Qualified Professional:


  • Status as a Qualified Professional or Developmental Disabilities Professional in accordance with state regulation is required *see requirements below
  • Bachelor’s degree in a human service field with 2 years of full-time post-bachelor’s degree accumulated experience with individuals with developmental disabilities or Bachelor’s degree in a field other than human services with 4 years of full-time post-bachelor’s degree accumulated experience with individuals with developmental disabilities 
  • Have a passion for helping individuals with Developmental / Intellectual Disabilities
  • Prior experience working with a provider agency serving Innovations clients with recruitment experience preferred
  • Prior supervisory experience
  • Demonstrated record of successfully taking on increased responsibility (goal achievement)
  • Ambition to grow and advance beyond current position
  • Strong interpersonal, PC and communication skills (phone marketing and data entry ability)


BAYADA Offers:


  • Comprehensive salary
  • Medical / Dental / Prescription / Vision
  • Paid time off
  • Tuition reimbursement
  • 401k with company match


With more than 300 offices nationwide, the people of BAYADA Home Health Care grow together. From comprehensive in-house orientation and training to ongoing mentoring and precepting, you’ll feel the difference higher standards make. To learn more about this opportunity and to apply online, click "apply for this position online" below, or visit us at jobs.BAYADA.com.


BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, gender, national origin, disability or veteran status. 


Client Services Manager / Qualified Professional 

Posted Date


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