Our North Brunswick Pediatric specialty office is seeking a Client Services Manager/Scheduling Coordinator to help manage home care services for pediatric clients in Middlesex County. If you are a caring, dedicated professional who possesses strong communication skills and a true desire to help others, this is the position for you.
In this role, you will interact daily with clients and families, referral sources, field nurses, and members of the local medical community. You will be a resource for families, answering general questions, trouble shooting issues, and staffing cases on an ongoing basis. You will partner with clinical supervisors to ensure cases are running smoothly, and that shifts are filled with best-in-class staff. Your important work will help to ensure that clients receive quality care, in the comfort of their own homes.
In addition to staffing home care cases, you will also learn how to recruit field nurses. This includes posting positions, reviewing resumes, conducting interviews, moving people through the hiring process, and maintaining employee personnel files.
You should have strong drive to succeed, and an ability to develop relationships both within and outside of the organization.
• Receiving and processing requests for home care services
• Scheduling caregivers
• Coaching and supervising field staff
• Addressing customer service issues
• Billing for services
• Reviewing time sheets and processing weekly payroll
Relationship building with clients, their families, medical personnel, referral sources and other community resources is of key importance. Additional responsibilities include learning all aspects of the recruiting process: creating and posting ads, interviewing direct care-givers, conducting background and reference checks, and maintaining personnel files.
* Bachelor’s Degree preferred
* Prior experience in case management or social services/social work a big plus
* Proven customer service experience
* Excellent time management and strong attention to detail
* Exceptionally strong work ethic
* Team player with an “all hands on deck” attitude
* Organized/able to multitask
* Alignment with The BAYADA Way
Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. Headquartered in suburban Philadelphia, BAYADA employs more than 23,000 field and office professionals who serve their communities in over 20 states from more than 300 offices. BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, or veteran status. EOE.