Client Experience Manager

US-NJ-Hackensack
2 weeks ago
Position ID
2017-19335
Category
Administrative/Clerical
07601

Overview

BAYADA Home Health Care has an immediate opening for a Client Experience Manager in our Assistive Care office in Hackensack, NJ.  If you are looking for an exciting career opportunity in a growing industry, this position could be the position for you.  BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities

The Client Services Associate will learn to:

 

  • Provide superior customer service and quality home care
  • Focus on managing coordination of client services and emergent scheduling issues
  • Manage your client caseload while proactively growing it
  • Build lasting relationships with clients, referral sources, payors and community organizations
  • Recruit field staff to provide services for clients
  • Develop strong, communicative relationships with the team
  • Maintain effective fiscal management of your caseload by monitoring metrics (gross margin, OT, unfilled hours, etc.)
  • Partner with Clinical Managers to provide supervision and support to field employees.

Qualifications

Qualifications for a Client Services Associate

  • Four year college degree
  • Prior health care, home care and recruiting experience preferred
  • Prior supervisory experience
  • Demonstrated record of successfully taking on increased responsibility (goal achievement)
  • Ambition to grow and advance beyond current position
  • Strong interpersonal, PC and communication skills (phone marketing and data entry ability)
  • Bilingual in Spanish and English a plus

 

BAYADA Offers:

  • Comprehensive salary
  • Medical / Dental / Prescription / Vision
  • Paid time off
  • Tuition reimbursement
  • 401k with company match

Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. Headquartered in suburban Philadelphia, BAYADA employs more than 23,000 field and office professionals who serve their communities in over 20 states from more than 300 offices. BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, or veteran status.

 

 

Posted Date

9/7/2017

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